What our customers say
Our customers are at the heart of everything we do.
Boasting a 98% customer satisfaction level, we ensure our staff and
systems really do all that we can for you.
Our 2012 annual customer survey boasts the following
- 98% of Foresters members are satisfied with the way in which
their initial enquiry was dealt
- 94% agreed that Foresters is easy to do business with
- 96% of claimants are satisfied with the overall service
provided by Foresters
But, don't just take our word for it - read some of the things
our customers say about us.
Ethical Child Savings Plan
"We wanted an investment that genuinely cared about looking after
Denise & Simon on the
Ethical Child Saving Plan
Child Tax Exempt Savings Plan
"There's no doubt it will be an expensive time for her when she
turns 18, and I hope the money will help towards her going to
David about his granddaughter
Miranda and the Child Tax Exempt Savings Plan
"The Educational Grant I received from Foresters during my 3
years of study at Exeter University was really appreciated.
Although I was studying full time, I had 2 part-time jobs in order
to pay for my living and travel costs to University every day. The
big expense that I could never anticipate was the cost of all the
University text books which would cost upwards of £600 per year.
The Foresters' Educational fund was extremely helpful when it came
to having to buy my course books at the
beginning of each study year
and provided me with funding to help
purchase the books I
Although I had heard of the Educational
Grant when I opened my ISA, I was really surprised how easy it was
to apply and grateful for all the help Foresters gave me. Without
this grant I would have probably had to get a third job which would
have adversely affected my studies, so I thank Foresters for their
Cheree O'Melia talking about Foresters Educational Award
Tax Exempt Savings Plan
"I've had savings accounts
before, mainly online, but I always used to end up taking my money
out of them soon after I put it in. With the TESP I can put aside
money each month that will be locked away."
Gemma, 29 about our Tax Exempt
"I chose Foresters because
the family had dealt with them before and also it was
straightforward and easy to arrange. I have been a policy holder
for 10 years and I still have a policy with them. What appealed to
me about the Tax Exempt Savings Plan was that not having to pay tax
on savings was attractive. I was delighted with the sum I received
at maturity. A very nice nest egg.
service is excellent. I was kept up to date with bonuses, and
new products, without the hard sell and incessant telephone sales
methods used by other firms to promote their products. I would have
no hesitation in recommending Foresters to others."
Mrs Johnstone about our Tax Exempt Savings
Guaranteed Savings Plan
"The Guaranteed Savings
Plan is ideal for us. We're using it to save for our
daughter's university education and it's set to mature on her
18th birthday. The guarantees mean that even in
uncertain economic times, we know she'll receive back more than
we've paid in, even before potential bonuses have been
Heather saving £100 a month for
Leila's education fund with our
Guaranteed Savings Plan
Stocks & Shares ISA
"My financial resolution is to take out another Foresters
investment for myself and my family, and to save regularly. And my
second saving resolution is to make the fullest use of the ISA
Charles talking about our
Mr and Mrs Lee are
customers who have recently switched savings to with profits.
The couple, from Littlehampton, West Sussex, transferred a
substantial portfolio of investment fund-based ISAs into the
Foresters' With Profits Stocks & Shares ISA.
Mr Lee (65) and Mrs Lee (67) are both cautious investors.
Mr Lee says "We're not looking to make a huge amount with these
planning to gradually wind down his job as a tennis coach over the
coming years and use the money invested with Foresters to help
boost the couple's income in retirement.
Mr Lee says "I like the idea that we can take a back seat with
this kind of investment and, all being well, we should see some
more stable returns in years to come."
Mr & Mrs B Lee talking about our ISA
Frank Gingell from St Austell, took
out an Investment Bond with Foresters Friendly Society through his
financial adviser. Mr Gingell is happy to recommend the
Foresters Investment Bond and says:
"I had heard of Foresters Friendly
Society previously but it was my financial adviser, Graham Hort
from Positive Solutions, who recommended the Society and the
Investment Bond as being suitable for my investment needs.
chose the Foresters Investment Bond as I liked the idea that it did
what it said, was simple to understand - particularly the fund
information - and that the Society provides a personal touch in
everything it does.
The mutual benefits the Society offers are bonuses that I haven't
yet made use of but am intending to do so in the near future.
The fact that the company is a mutual organisation without
shareholders is important to me and suits my requirements when
making an investment of this kind".
Frank Gingell Talking about our Investment
Insurance & Protection
50+ Life Cover
"Premiums are fixed but the lump sum from my 50+ Life Cover could
increase with added bonuses, helping to reduce the effects of
inflation. Most policies make you pay more for that."
Edward, 55 talking about our
Over 50s Life Cover
"Your Staff are a credit to your company. The
'Human Touch' is a very apt slogan in your case. It is most
refreshing in this modern day to be able to say that over the last
50 years your staff have managed, through their commendable
efforts, to deliver the same personal touch (sadly so lacking
today) that one enjoyed all those years ago. I have always been
treated as a valuable customer."
Mrs Jacqueline Court talking
about our staff
Simon Coghlan is 40 and
had a nasty motorbike accident last July. His details were
passed onto Foresters Care (RED ARC) in August.
His RED ARC Personal Nurse Advisor Anne immediately telephoned
and spoke with his wife who said that Simon had been travelling on
his motorbike and was hit by a car. He was still in hospital.
serious, multiple injuries and has undergone several operations. He
was in hospital for 3 months.
During that time, Anne spoke with Simon's father who had travelled
over from France. Simon has now been discharged from hospital and
was on the waiting list for physiotherapy.
His Consultant told him that it may be a long wait and advised him
to continue with the exercises he was given.
Anne was able to promptly organise a course of 10 physiotherapy
sessions for Simon which he started straight away.
Simon's father was relieved and contacted Anne to thank her. He
said that the physio had provided excellent physiotherapy and after
care, and that Simon was improving slowly.
Simon's dad has returned to France and Anne is supporting Simon
who is very grateful for the physiotherapy that Anne
Simon says that the RED ARC service was an unexpected surprise and
had helped him so much when it was needed.
He has now been provided with some sessions of physiotherapy
through the NHS and has been given exercise on prescription by his
He is regaining strength in his legs and is now able to walk short
distances without his crutches. Anne still contacts Simon on a
regular basis to support him on his recovery."
Simon Coghlan talking about Foresters Care
We always welcome feedback from our
members, so if you or a friend have a policy with us, we'd love to
hear from you.