Covid-19: We are working hard to maintain our service levels whilst keeping staff safe. Read the latest update from our Chief Executive. Find out more about our Fund Performance.
M&S Gift Cards: If you have not yet received your M&S Gift Cards, please be aware that the provision of these may be delayed by up to 8 weeks once you have met the initial payment/investment term required. We would appreciate it if you could please wait a little longer before contacting us. We are working hard to fulfil these as quickly as possible. Thank you.
General enquiries
Office hours
Lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.
Calls may be recorded for training purposes.
New plan enquiries
0800 988 2418
memberservices@forestersfriendlysociety.co.uk
Postal enquiries
Postal enquiries should be addressed to:
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
Existing members
If you have any questions about your membership take a look at our Member FAQs page.
Topping up an existing plan
Unfortunately due to current circumstances we are unable to take top up payments over the phone. However, you can still contact us to obtain bank details so that you can make a bank transfer to us. Alternatively, you can make a secure debit card top up payment online by visiting the following pages.
Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups
Payment enquiries
For queries regarding changes to Direct Debits, bank details and missed payments:
0800 101 8314
contributions@forestersfriendlysociety.co.uk
Claims
For all claims enquiries
0800 101 8312
claims@forestersfriendlysociety.co.uk
Discretionary grant claim forms
To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund
Court helpdesk
0800 101 8310
cheg@forestersfriendlysociety.co.uk
Account enquiries
For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk
Group
For all Group Scheme Policy Benefits Enquiries
023 8021 6875
group@forestersfriendlysociety.co.uk
Customer complaints
For customers wishing to make a complaint
0800 101 8313
complaints@forestersfriendlysociety.co.uk
Write to:
Complaints
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
You can find out more about our Customer complaints process here.