General enquiries
Office hours
Lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.
Calls may be recorded for training purposes.
New plan enquiries
0800 988 2418
memberservices@forestersfriendlysociety.co.uk
Postal enquiries
Postal enquiries should be addressed to:
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
Existing members
If you have any questions about your membership take a look at our Member FAQs page.
Topping up an existing plan
To top up an existing plan by phone call 0800 101 8311
Or to make a top up by debit card online visit the following pages:
Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups
Payment enquiries
For queries regarding changes to Direct Debits, bank details and missed payments:
0800 101 8314
contributions@forestersfriendlysociety.co.uk
Claims
For all claims enquiries
0800 101 8312
claims@forestersfriendlysociety.co.uk
Discretionary grant claim forms
To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund
Court helpdesk
0800 101 8310
cheg@forestersfriendlysociety.co.uk
Account enquiries
For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk
Group
For all Group Scheme Policy Benefits Enquiries
023 8021 6875
group@forestersfriendlysociety.co.uk
Customer complaints
For customers wishing to make a complaint
0800 101 8313
complaints@forestersfriendlysociety.co.uk
Write to:
Complaints
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
You can find out more about our Customer complaints process here.