Covid-19: We are working hard to maintain our service levels whilst keeping staff safe. Read the latest update from our Chief Executive. Find out more about our Fund Performance.
2021 Member Satisfaction Survey
During 2021, we are running one of our regular surveys to collect feedback from a representative sample of members who had made claims or taken out new policies, as part of our ongoing commitment to ensure we provide a consistently high level of service…Read more.
General enquiries
Office hours & address
If you wish to call us our lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.
Calls may be recorded for training purposes.
To contact us by post our address is:
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
New plan enquiries
If you wish to contact us regarding a recent application, please call or email us on :
0800 988 2418
memberservices@forestersfriendlysociety.co.uk
Existing members
If you have any questions about your membership take a look at our Member FAQs page.
Topping up an existing plan
Call us on 0800 988 2418 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:
Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups
Payment enquiries
For queries regarding changes to Direct Debits, bank details and missed payments:
0800 101 8314
contributions@forestersfriendlysociety.co.uk
Claims
For all claims enquiries
0800 101 8312
claims@forestersfriendlysociety.co.uk
Discretionary grant claim forms
To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund
Court helpdesk
0800 101 8310
cheg@forestersfriendlysociety.co.uk
Account enquiries
For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk
Group
For all Group Scheme Policy Benefits Enquiries
023 8021 6875
group@forestersfriendlysociety.co.uk
Customer complaints
For customers wishing to make a complaint
0800 101 8313
complaints@forestersfriendlysociety.co.uk
Write to:
Complaints
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
You can find out more about our Customer complaints process here.
How to report Fraud
If you believe you may have become the victim of fraud it is important to report this immediately to help minimise the impact on you, your credit record and any accounts or policies you hold with us.
Contact us immediately on 0800 101 8313
Our lines are open Monday – Friday 9:00 – 17:00, excluding bank holidays
Alternatively, you can contact us via email on compliance@forestersfriendlysociety.co.uk.
Once you have reported the suspected fraud to us, we recommended that you also contact your local police station and get a crime reference number.
You can also report fraud and cyber-crime via ActionFraud, the UK’s national fraud and cyber-crime reporting centre: www.actionfraud.police.uk
Information on how to recognise and protect yourself against scams and fraud