Covid-19: We are working hard to maintain our service levels whilst keeping staff safe. Read the latest update from our Chief Executive. Find out more about our Fund Performance.
2021 Member Satisfaction Survey
During 2021, we are running one of our regular surveys to collect feedback from a representative sample of members who had made claims or taken out new policies, as part of our ongoing commitment to ensure we provide a consistently high level of service…Read more.
General enquiries
Office hours
Lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.
Calls may be recorded for training purposes.
New plan enquiries
0800 988 2418
memberservices@forestersfriendlysociety.co.uk
Postal enquiries
Postal enquiries should be addressed to:
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
Existing members
If you have any questions about your membership take a look at our Member FAQs page.
Topping up an existing plan
Call us on 0800 988 2418 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:
Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups
Payment enquiries
For queries regarding changes to Direct Debits, bank details and missed payments:
0800 101 8314
contributions@forestersfriendlysociety.co.uk
Claims
For all claims enquiries
0800 101 8312
claims@forestersfriendlysociety.co.uk
Discretionary grant claim forms
To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund
Court helpdesk
0800 101 8310
cheg@forestersfriendlysociety.co.uk
Account enquiries
For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk
Group
For all Group Scheme Policy Benefits Enquiries
023 8021 6875
group@forestersfriendlysociety.co.uk
Customer complaints
For customers wishing to make a complaint
0800 101 8313
complaints@forestersfriendlysociety.co.uk
Write to:
Complaints
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
You can find out more about our Customer complaints process here.