Covid 19 Update – 26 March 2020
In light of the current situation and in keeping with government advice, as many of our office based staff as possible are now working from home. We are working hard to maintain our service levels with the new approach. We have a small team of staff still based in the office to ensure that we can continue to provide the usual service that members expect with regard to Claims. If you are unable to get through to our team, we use an external service provider who will take messages and forward them to us and our staff will call you back at the first available opportunity. We appreciate your patience at this time.
We feel it is important to provide our members and intermediaries with regular updates. If you have supplied us with an email address, you will have received email updates. If you haven’t registered an email with us, you can read the updates by clicking the links on our Home page.
Thank you for your continued support for the Society and our staff. Please, stay safe.
General enquiries
Office hours
Lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.
Calls may be recorded for training purposes.
New plan enquiries
0800 988 2418
memberservices@forestersfriendlysociety.co.uk
Postal enquiries
Postal enquiries should be addressed to:
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
Existing members
If you have any questions about your membership take a look at our Member FAQs page.
Topping up an existing plan
To top up an existing plan by phone call 0800 101 8311
Or to make a top up by debit card online visit the following pages:
Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups
Payment enquiries
For queries regarding changes to Direct Debits, bank details and missed payments:
0800 101 8314
contributions@forestersfriendlysociety.co.uk
Claims
For all claims enquiries
0800 101 8312
claims@forestersfriendlysociety.co.uk
Discretionary grant claim forms
To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund
Court helpdesk
0800 101 8310
cheg@forestersfriendlysociety.co.uk
Account enquiries
For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk
Group
For all Group Scheme Policy Benefits Enquiries
023 8021 6875
group@forestersfriendlysociety.co.uk
Customer complaints
For customers wishing to make a complaint
0800 101 8313
complaints@forestersfriendlysociety.co.uk
Write to:
Complaints
Foresters Friendly Society
Foresters House
29/33 Shirley Road
Southampton
SO15 3EW
You can find out more about our Customer complaints process here.