Covid-19: We are working hard to maintain our service levels whilst keeping staff safe. Read the latest update from our Chief ExecutiveFind out more about our Fund Performance.

2021 Member Satisfaction Survey

During 2021, we are running one of our regular surveys to collect feedback from a representative sample of members who had made claims or taken out new policies, as part of our ongoing commitment to ensure we provide a consistently high level of serviceā€¦Read more.

General enquiries

Office hours

Lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.

Calls may be recorded for training purposes.

New plan enquiries

0800 988 2418

Postal enquiries

Postal enquiries should be addressed to:

Foresters Friendly Society
Foresters House
29/33 Shirley Road
SO15 3EW

Existing members

If you have any questions about your membership take a look at our Member FAQs page.

Topping up an existing plan

Call us on 0800 988 2418 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments:
0800 101 8314


For all claims enquiries
0800 101 8312

Discretionary grant claim forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310

Account enquiries

For all invoice-related enquiries


For all Group Scheme Policy Benefits Enquiries
023 8021 6875

Customer complaints

For customers wishing to make a complaint
0800 101 8313

Write to:
Foresters Friendly Society
Foresters House
29/33 Shirley Road
SO15 3EW

You can find out more about our Customer complaints process here