Contact

Postal issues
We are aware that there may still be some delays in the receipt and delivery of our post, including postal applications and the delivery of policy documents. If you are expecting something that you haven’t received or heard back from us on, please let us know.

General enquiries

Office hours

If you wish to call us our lines are open between 9am – 5pm, Monday to Friday, excluding Bank Holidays.

Calls may be recorded for training purposes.

Office address

Foresters Friendly Society
Third Floor
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB

New plan enquiries

If you wish to contact us regarding a recent application, please call or email us on :

0800 988 2418
[email protected]

Existing members

If you have any questions about your membership take a look at our Member FAQs page.

View our member FAQs

Topping up an existing plan

Call us on 0800 988 2418 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups
Child Trust Fund top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments:

0800 101 8314
[email protected]

Claims

For all enquiries regarding cashing-in your plan, maturities, death and sickness claims:

0800 101 8312
[email protected]

Discretionary grant claim forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Help at Home Benefit Fund
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310
[email protected]

Group

For all Group Scheme Policy Benefits Enquiries
023 8021 6875
[email protected]

Customer complaints

For customers wishing to make a complaint
0800 988 2418
[email protected]

Write to:
Complaints
Foresters Friendly Society
Third Floor
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB

You can find out more about our Customer complaints process here.

How to report Fraud

If you believe you may have become the victim of fraud it is important to report this immediately to help minimise the impact on you, your credit record and any accounts or policies you hold with us.

Our lines are open Monday – Friday 9:00 – 17:00, excluding bank holidays

Alternatively, you can contact us via email on [email protected]

Once you have reported the suspected fraud to us, we recommended that you also contact your local police station and get a crime reference number.

You can also report fraud and cyber-crime via ActionFraud, the UK’s national fraud and cyber-crime reporting centre: www.actionfraud.police.uk

Information on how to recognise and protect yourself against scams and fraud