Prepaid Funeral Plan

Plan today and save your loved ones money & worry in the future

Prepaid Funeral Plan

Prepaid Funeral Plan FAQs

Want to know more about the Prepaid Funeral Plan? 

Take a look at the most frequently asked questions in our FAQs below. Simply click 'Show info' to display the answer. If you have any questions that are not answered here, please contact us.

How can I pay for my plan?

You can pay for your plan with a one-off payment by cheque, postal order or credit or debit card. Or you can spread the cost over monthly payments by Direct Debit. If you choose to pay over a period of more than 12 months, an additional cost will apply. If you’d like to talk about any other payment options available apart from those listed on the application form, please call Dignity on 0800 484 0526.

I have savings and life insurance so why do I need a funeral plan?

Savings and life insurance policies don't protect your loved ones from rising funeral costs so they may end up using more of the money you leave behind to pay for your funeral.  Also savings and life insurance providers don't help your loved ones with any of the funeral arrangements - a Dignity Prepaid Funeral Plan will.  When you buy a plan this fixes the cost of the funeral services included at today's price and your loved ones get all the help and guidance they need from a trusted Dignity Nominated Funeral Director.

How will my loved ones know what to do?

When you set up your plan, Dignity will send you a plan holder pack that tells you everything you need to know. This includes important information for your funeral organiser – the person who’ll be responsible for setting your plan in motion when the time comes. The pack also explains how you can add personal touches or request extra services to your plan if you wish.

What happens if I move home?

The Dignity Plan can be used anywhere in mainland Great Britain and Northern Ireland, Jersey, Isle of Man (Limited Plan not available) and Isle of Wight. Just tell Dignity your new address and where necessary/required they will advise you of your new Dignity Nominated Funeral Director.

What happens if Dignity goes out of business?

All the money you pay for your Dignity Plan is protected whatever happens to Dignity, as the money required for the funeral is held securely in the totally independent National Funeral Trust which no one at Dignity can access. In the unlikely event of Dignity going out of business, the Fund Trustees would appoint or create a new company to ensure all the funerals are performed.

What if I change my mind - can I have a refund?

From the date you receive your agreement, you have 28 days to cancel your plan and receive a full refund. If you cancel after that time there’s a £249 cancellation fee, which will be deducted from your refund. This is to protect the long term stability of the Trust Fund.

If I pay for my plan by monthly instalments and I pass away before I've finished paying, is my funeral still guaranteed?

The arrangements and price agreed in your plan will stay the same, as long as the person arranging the funeral agrees to pay the outstanding balance. They’ll receive an invoice for the amount after the funeral has taken place.

Can I choose my Funeral Director?

Dignity will allocate a funeral director to your Plan, which we refer to as the Nominated Funeral Director. For the Amber, Pearl and Diamond Plans, Dignity currently have a network of over 1,200 owned or approved funeral directors throughout the UK. For the Limited Plan, there are approximately 800 funeral directors throughout the UK. If you would like to check if your Plan can be allocated to a specific funeral director please contact us before you purchase. Dignity may change your Plan to a different Nominated Funeral Director if required.

How can a claim be made?

When the person who the Plan is for passes away the Funeral Organiser should telephone Dignity direct at any time, 24-hours a day on 0800 484 0526. Alternately you can call or visit the Nominated Funeral Director, whose contact details will be in the Planholder’s Pack.  

What happens if my family or representative doesn't use the Plan?

If the Plan is not found until after the Planholder’s funeral is arranged, or if your Next of Kin or Executor chooses not to use the Plan, they can cancel the Plan and receive a refund of the original amount paid for the Plan less the £249 cancellation fee.

Can I cancel my Plan?

You can cancel your Plan at any time. To receive a full refund of any payments made you must cancel the Plan within 28 days from the date you receive your Planholder’s Pack and Agreement. We will charge a fee of £249 for cancellations after 28 days. Refunds will be completed within 14 days of the request being received.

If you wish to cancel your Plan tell us either by completing and returning the form included in the Planholder’s Pack we send you or otherwise tell us by;

    • Post: Dignity Pre Arrangement Limited, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP
    • Telephone: 0800 484 0526
    • Email:

About Foresters Friendly Society

Who is Foresters Friendly Society?

Foresters Friendly are a mutual society, founded in 1834 by ordinary people with a common purpose - to support each other through financial and other difficulties.

We've been looking after our members, and their finances, for over 180 years, offering care and protection through relevant affordable financial products.

Since 1834 our aim has been to be open, approachable, honest and fair, treating all our members as individuals.

We always put the interests of our members first.

What is a Friendly Society?

Friendly Societies have been around for hundreds of years. They were founded on the idea of mutuality - that if a group of people contributed to a mutual fund, an individual within the group could benefit in a time of need. The principles still apply - friendly societies are owned by, and operate in the interests of, their members. Unlike public limited companies, they use revenues to the benefit of their members rather than distributing profits to their shareholders.

Help and support

Where can I get help?

For help and support, please contact Foresters Friendly Society.


The Prepaid Funeral Plan is provided by Dignity Pre Arrangement Limited. A company registered in England No. 1862158. VAT Reg. No. 486 6081 14. Registered Office: 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP. Tel: 0121 354 1557 Fax: 0121 355 8081. Part of Dignity plc. A British company. Dignity Pre Arrangement Limited is regulated by the Funeral Planning Authority. Calls may be monitored or recorded for training and quality purposes.