Foresters Friendly Society unveils new Help at Home Service

Monday, December 3, 2018

Financial mutual provider Foresters Friendly Society is enhancing its membership package to offer services from professional care provider RedArc by launching the Help at Home service, which has been designed to help members in need of assistance with every-day tasks.

Available from Monday 3 December 2018 at no extra cost to all 73,000 Foresters members*, the Help at Home service has been devised with the ambition of providing support to members in their own homes.

Developed in response to feedback from over 600 members across the country, the service provides an individual needs assessment, to give members a care package tailor made to suit their situation. The new Help at Home service offers support, up to the value of £360 a year or £720 in a two-year period, with day to day tasks, including:

  • Domestic duties, such as gardening, shopping, laundry, cleaning and meal preparation
  • Personal and physical care, such as washing, dressing and bathing
  • Assistance with personal administration tasks, including arranging and travelling between regular appointments.

The Help at Home service has been created in recognition of the changing and individual needs of all members and provides a support mechanism to members regardless of their personal or financial circumstances.

In addition to Help at Home, the Society offers a package of benefits to all members which includes discretionary grants to support the cost of dental and optical treatments, financial support for those in further education and a helping hand to support members facing financial challenges. The Society also provides practical and emotional support to members suffering with illness, trauma or bereavement through the Foresters Care service, which provides services including a second medical opinion, complimentary therapies and home care following hospital treatment.

Myles Edwards, Membership Director for Foresters Friendly Society said: “With the needs of our members constantly changing, it is important that as a member centric organisation, we listen to their feedback and enhance our benefits to suit them. We recognise that an increasing number of members are struggling with the challenges of both work and home life, with constantly changing circumstances and external pressures, so it is vital that holistic support is available. With our new adaptable help at home service offering, we hope to reduce stress for our members recovering from illness or surgery as well as those needing daily practical and emotional support from the comfort of their own homes.”

“Having listened to our members, we understand that their needs are changing, and this new service is just one way we have enhanced our membership benefits to provide members with valuable, practical help when they really need it and have nowhere else to turn. As a mutual organisation, we’re in the fortunate position of being able to distribute our profits back to our policyholders for funding of the things that matter most. In 2017, Foresters Friendly Society supported our members with nearly £1million in the form of discretionary grants and charitable donations. The Help at Home service is the latest milestone in our ongoing commitment as a modern mutual to develop new services our members value.”

*Foresters’ customers become members by taking out one of the Society’s savings plans, over 50s life cover or via its social membership policy.