Here are some easy steps to help you if you’re having trouble signing up for a portal account:
Plan Number Format
Make sure your plan number looks exactly like it does on any letters you got from us. It might have spaces, slashes (/), or hyphens (-).
Old Plan Number
If your plan is from before January 1, 2021, you can’t see it on the portal. Use the plan number from the newest plan you have. You can find the last four digits of your plan number in the invitation letter we sent you.
Plan Type Not Available
Only some plans are on the portal, like Foresters ISAs, LISAs, JISAs, Bonds, and Joint Bonds, and POIS TESPs, CTEPs, and SIPs from January 1, 2021. Other plans like Foresters CTF, TESP, CTESP, and the 50 Plus plan are not available yet.
Middle Name Issue
Please enter your name exactly as it appears in the portal registration letter that we sent you, including any middle names.
No Invitation Yet
If you haven’t gotten an invitation letter yet, you can’t sign up. If your plan is from after January 1, 2021, call us for help. If your plan is from before that date, we’re working on adding more members soon.
Incorrect Data
Double-check that everything you typed in the registration form is correct and there are no mistakes.
Already Registered
You might have already made an account and forgotten. If so, go to this link and click “Forgotten password”. You’ll need to enter the email address you’ll likely have used when registering previously to reset your password.
Incorrect Information
Sometimes we might have the wrong info about you. This can happen if there’s a mistake on your form or someone else filled it out incorrectly. If nothing else works, call us at 0800 988 2418, and we’ll help you out.
QR Code Trouble
If you can’t scan the QR code from the invitation letter, just go click here to sign up.